Shipping Policy

1. Overview

NexPep ships research compounds worldwide with specialized handling and temperature control to ensure product integrity and regulatory compliance.

2. Shipping Methods

Domestic Shipping (USA)

International Shipping

• • Express International: 3-7 business days ($39.99-$79.99)
• • Standard International: 7-14 business days ($29.99-$49.99)
• • Cold Chain International: 2-5 business days ($99.99-$199.99)
• • Customs documentation and duties handled by customer

3. Free Shipping

Enjoy free shipping on qualifying orders:

• • Orders over $250 (domestic standard shipping)
• • Institutional accounts with >$1,000 monthly volume
• • Bulk orders with >10 units of same product
• • Affiliate program members (premium tier)

4. Cold Chain Shipping

Temperature-sensitive products require specialized handling:

Products Requiring Cold Chain

• • Lyophilized peptides (requires -20°C storage)
• • Reconstituted solutions (requires 2-8°C storage)
• • Biological samples and enzymes
• • Temperature-labile compounds

Cold Chain Features

• • Dry ice or gel pack cooling systems
• • Insulated shipping containers
• • Real-time temperature monitoring
• • Temperature excursion alerts
• • Delivery time guarantees
• • Replacement policy for temperature breaches

5. Processing Time

Order processing times before shipment:

• • Standard orders: 1-2 business days
• • Cold chain orders: 2-3 business days
• • Bulk orders (10+ units): 3-5 business days
• • Custom formulations: 5-10 business days
• • International orders: 2-4 business days

Rush Processing

Same-day processing available for +$7.99:

• • Orders placed before 2 PM EST
• • In-stock items only
• • Domestic shipping only
• • Subject to availability

6. Shipping Restrictions

Address Requirements

• • Research institutions and laboratories only
• • Business addresses preferred
• • No P.O. boxes for cold chain items
• • Signature required upon delivery
• • Age verification (21+) required

Geographic Restrictions

• • No shipping to residential addresses
• • Certain compounds restricted by state/country
• • Import licenses required for some destinations
• • Customs clearance responsibility of customer
• • Hazardous materials restrictions apply

7. Tracking and Delivery

All shipments include comprehensive tracking:

• • Real-time tracking number provided
• • Email notifications for status updates
• • SMS alerts for delivery attempts
• • Temperature monitoring for cold chain
• • Delivery confirmation required

Delivery Issues

• • Failed delivery attempts: 3 attempts maximum
• • Packages returned after 5 business days
• • Redelivery fees may apply
• • Temperature excursions result in replacement
• • Damage claims must be reported within 24 hours

8. International Shipping

Special considerations for international orders:

Documentation Required

• • Commercial invoice and packing list
• • End-user certificate or research license
• • Import permits (if required)
• • Institutional purchase orders
• • Customs declaration forms

Customer Responsibilities

• • Customs duties and taxes
• • Import permit acquisition
• • Regulatory compliance verification
• • Local distribution arrangements
• • Storage and handling requirements

9. Packaging and Labeling

Professional packaging ensures product integrity:

• • Discreet packaging (no product identification)
• • Tamper-evident seals
• • Proper hazard labeling
• • Temperature indicators
• • Chain of custody documentation
• • Certificates of analysis included

10. Insurance and Liability

Protection for your valuable shipments:

• • Automatic insurance up to $500
• • Additional coverage available
• • Temperature breach replacement
• • Lost or stolen package protection
• • Damage claims process

11. Holiday Schedule

Shipping adjustments during holidays:

• • No shipments on federal holidays
• • Extended processing times during peak seasons
• • Special handling for temperature-sensitive items
• • Advanced notice for holiday closures
• • Alternative shipping arrangements available

12. Contact Information

For shipping questions and tracking assistance: