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Legal
Privacy Policy
This Privacy Policy explains how NexPep collects, uses, and protects information when you visit the site or place an order.
Last updated: March 2026
Information We Collect
We collect information you provide directly to us, including your name, email address, shipping address, billing details, account credentials, and order history. We also collect limited technical information such as IP address, browser data, device type, and on-site behavior needed to operate, secure, and improve the site.
How We Use Information
We use your information to process and fulfill orders, deliver customer support, send transactional communications, prevent fraud, improve the website experience, maintain compliance records, and provide updates about your account or purchases.
Payment Processing
Payments are processed by third-party payment processors and service providers. NexPep does not store full card numbers or complete sensitive payment credentials on its own servers. Payment processors receive the information necessary to authorize, settle, and manage transactions.
Cookies & Analytics
NexPep uses cookies and similar technologies to maintain your cart, support account sessions, remember site preferences, and measure website performance. We also use Google Analytics 4 (GA4) and similar tools to understand how visitors use the site and improve the customer experience.
SMS & Text Messaging
When you opt in to receive text messages from NexPep, we collect your mobile phone number. We use your phone number to send you transactional messages (such as order confirmations and shipping updates) and, with your consent, promotional messages about products, offers, and updates. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Your phone number will not be shared with third parties for their marketing purposes.
SMS & Abandoned Cart
NexPep's website uses cookies and similar technologies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS. By opting in to our SMS program, you consent to receiving abandoned cart text messages at the mobile number you provided.
Data Sharing
We share personal information only with service providers and partners who help us operate the business, such as payment processors, shipping carriers, fraud-prevention vendors, analytics providers, and customer support tools. We may also disclose information when required by law or to protect our legal rights. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Retention
We retain information for as long as needed to fulfill orders, maintain business records, resolve disputes, meet legal obligations, enforce agreements, and support legitimate operational needs. Retention periods may vary depending on the type of information and applicable law.
Your Rights
Depending on your location, you may have rights to request access to your personal information, request correction of inaccurate information, request deletion of certain data, or object to certain processing activities. To make a request, contact us using the information below.
Children’s Privacy
NexPep is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from someone under 18, we will take appropriate steps to delete it.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA) and related laws, including rights to know what information is collected, request deletion of certain personal information, and request correction of inaccurate personal information. We do not sell personal information for monetary consideration.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will revise the “Last updated” date on this page. Continued use of the site after updates means you accept the revised policy.
Contact
For privacy-related requests or questions, contact [email protected] or [email protected]. Please include enough information for us to verify your request and respond efficiently.