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Most researchers start with Tirzepatide or a targeted peptide stack.
Legal
Refund Policy
Our refund policy is designed to protect research integrity while ensuring fair treatment when something goes wrong.
Last updated: March 2026
30-Day Satisfaction Guarantee
NexPep offers a 30-day satisfaction guarantee on sealed, unopened items returned in original condition. Requests must be made within 30 days of confirmed delivery.
Opened Research Materials
For safety, contamination prevention, and research integrity reasons, we cannot accept returns of opened, used, reconstituted, or otherwise altered research materials.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us right away and we will replace the order or issue a refund at no cost after verification.
Refund Processing Time
Approved refunds are typically processed back to the original payment method within 5-10 business days, depending on your financial institution and payment provider.
How to Request a Refund
Email [email protected] with your order number, the item in question, and a short description of the issue. Photos are helpful for damaged or incorrect shipments.
Non-Refundable Items
Custom orders, special-order materials, opened research products, and any item that cannot be safely resold are non-refundable unless required by law.
Contact Information
For refund requests or return questions, contact [email protected]. Please include your order number so we can help you faster.